Terms and Conditions

                 The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations. These amendments and alterations are shown in the Terms And Conditions sections of each web site, and should be read in conjunction with the Terms And Conditions shown below.

  • Travel arrangements and prices detailed on our web sites are provided and coordinated by Roma Kristo Travels & Tradelink.
  • Roma Kristo Travels & Tradelink has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators in our brochures, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.
  • Sales of services as contained in our publications are made by Roma Kristo Travels & Tradelink as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
  • Roma Kristo Travels & Tradelink does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
  • Roma Kristo Travels & Tradelink does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
  • It is essential that you check with us or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday or prior to your departure.

Terms and Conditions of Booking

Quotes, Rates and Price Variations: 

                                                          Our quotation system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers (e.g. Airlines, Cruise Liners and Hotels) to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Airline Bookings : 

                    Airlines are instant purchase and Airlines require full payment upfront by credit card only. We are unable to accept direct deposits for airline purchases.

Card Fees : 

                 Please note that a card fee will be applied automatically to credit card payments. This fee covers a range of costs associated with processing bookings paid for by credit card including bank fees, card merchant fees charged by the credit card companies, airline & hotel payment fees, payment processing costs, administration costs, the cost of maintaining IT systems used for payment security to minimize credit card fraud, credit card charge backs and associated fees.

Direct Deposit:

             There are no card fees associated with this form of payment. Direct Deposits must be made 48 hours prior to the due date to ensure funds are received in time.

Payment Processing Terms & Conditions:

                   By providing your credit card details and accepting our Terms & Conditions, you authorize Roma Kristo Travels & Tradelink to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions.

                Your bank or credit card provider may apply conversion fees. Credit Cards are required to secure bookings if you are travelling within 14 days.

Standard Cancellation Policy:

  • All Bookings cancelled inside 12 Hours prior to travel are non-refundable.

Flight Cancellation Policy:

  • Flights booked on this website are governed by the terms and conditions of the airfare you purchased and are determined by the Airline (not Roma Kristo Travels & Tradelink).
  • In most cases, airfares are fully non-refundable and non-transferable.
  • Airline charges or part or full cancellation fees may apply to your particular airfare.
  • A Travel Consultant will help you wherever possible within these terms and conditions.

Special Cancellation Conditions: 

            Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Amendment Fees: 

              Any amendments made to confirmed bookings will incur a fee; bookings of a value up to Rs 1,000 a fee of Rs 150, bookings of a value over Rs.1,000 a fee of Rs.250. The fees are charged per amendment. This is in addition to any fees that may be levied by the supplier or airline.

Credit Card Chargeback Fees:

               Any fees charged to Roma Kristo Travels & Tradelink by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder. This fee is non-refundable.

Change Of Itinerary After Holiday Has Commenced:  

                   Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.

Refunds: 

                   All refund requests must be sent thru email / call to customer care, and made direct to us or through the Agent from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. A Rs.500 processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.

Reporting of Incidents: 

                     Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Roma Kristo Travels & Tradelink during the event to allow us an opportunity to rectify the situation or provide assistance.

General

Validity of Rates: 

                    Prices are valid for the dates indicated.

Currency:  

                  All rates are quoted in INR, or as otherwise indicated.

Children's Rates: 

              Child costs are based on sharing a room with adults and using existing bedding . Cost for additional bedding and rollaways are available on request.

Payment Options: 

             Roma Kristo Travels & Tradelink offers payment modes from PayU.

Travel Insurance:  

               It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s). For information on the policy sold by Roma Kristo Travels & Tradelink please visit our Travel Insurance page and make yourself familiar with the Combined Product Disclosure Statement, Policy Wording and Financial Services Guide prior to purchasing the policy. At the time of entering your credit card details on the booking form you are agreeing that you have read both the Roma Kristo Travels and  Tradelink & Insurance Terms & Conditions.

                Full amount is due at time of booking and policy issued within 5 working days of payment being received. Credit card and direct deposit accepted. NOTE: Dates of birth are required to issue insurance. Until dates of birth are known we cannot issue the policy as mandatory requirement. Cover only commences when paid in full and policy issued.

Accommodation: 

                    Accommodation is as specified in the accommodation section of our web sites. All costs are shown in INR, unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases Roma Kristo Travels & Tradelink checks availability once we receive the booking request.

Flights:  

             Airfares show instant availability and fares at the time of quoting however we will not proceed with booking flights until your accommodation is confirmed. This is to avoid strict fees charged by airlines for flight amendments. This may result in fare and/or availability changes.

Check In / Check Out Times: 

                       These vary according to operator. Generally your accommodation check in is 2pm and check out 10am. Please note that most properties will require a credit card authorization on check-in and may need to see photo identification. In the instance that you don't have a credit card usually cash deposit will be required.

Single Supplement Costs: 

                  If not shown in your selected accommodation cost, this is available on application.

Group And Incentive Travel:

                      As group and conference rates are specially contracted rates specific for that particular group, they have different terms and conditions to standard holidays. If you are booking a group or incentive, please ensure that these conditions are explained to you.

                       All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Quotations: 

                 All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 48 hours from issue date.

Inclusions and Exclusions

Prices DO Include: 

             Accommodation, transfers, tours/cruises, car hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product.

Prices DO NOT Include: 

          Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product. Rates do not include Marine Park taxes, as this must be paid direct to the operators.

Please Contact Us if you have any further queries about our security, privacy or data handling procedures.

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